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invivodata inc.announced it has expanded its portfolio of global ePRO services by providing Asian language help desk support. Operated by invivodata’s service partner C3i Inc., in Dalian, China, invivodata’s help desk now provides comprehensive technical support in Chinese, Korean, or Japanese. The Asian language help desk has been available since August 2011.
invivodata’s Asian language support service is an extension of it’s established strategic partnership with C3i, a leading IT services provider serving the life sciences industry. Through this partnership, invivodata delivers a scalable support solution with many benefits, including prompt and accurate resolution of inquiries, professionally-trained support staff with diverse language capabilities, real-time access to a detailed knowledge base, and sophisticated systems to log all calls.
“We are pleased to offer Asian language support as a key service to biopharmaceutical and medical device researchers who are using invivodata’s ePRO systems in their clinical trials throughout Asia,” said Wolfgang Summa PhD, Vice President of Worldwide Operations at invivodata. “Through our experience in running over 350 global clinical trials to date, we have identified that a robust, native-language help desk is critical to ensuring smooth and successful ePRO implementation. This is especially true with Asian sites. By leveraging the existing support framework we have with C3i, we are able to seamlessly extend this valuable service, which enables us to meet the evolving needs of our new and existing customers as they expand into the Asian markets."