invivodata Delivers Expanded Asian Language Help Desk Support
invivodata inc.announced it has expanded its portfolio of global ePRO services by providing Asian language help desk support. Operated by invivodata’s service partner C3i Inc., in Dalian, China, invivodata’s help desk now provides comprehensive technical support in Chinese, Korean, or Japanese. The Asian language help desk has been available since August 2011.
invivodata’s Asian language support service is an extension of it’s established strategic partnership with C3i, a leading IT services provider serving the life sciences industry. Through this partnership, invivodata delivers a scalable support solution with many benefits, including prompt and accurate resolution of inquiries, professionally-trained support staff with diverse language capabilities, real-time access to a detailed knowledge base, and sophisticated systems to log all calls.
“We are pleased to offer Asian language support as a key service to biopharmaceutical and medical device researchers who are using invivodata’s ePRO systems in their clinical trials throughout Asia,” said Wolfgang Summa PhD, Vice President of Worldwide Operations at invivodata. “Through our experience in running over 350 global clinical trials to date, we have identified that a robust, native-language help desk is critical to ensuring smooth and successful ePRO implementation. This is especially true with Asian sites. By leveraging the existing support framework we have with C3i, we are able to seamlessly extend this valuable service, which enables us to meet the evolving needs of our new and existing customers as they expand into the Asian markets."
Including Women of Childbearing Age in Clinical Research
March 26th 2024In recognition of International Women's Month, we're featuring this recent talk between Associate Editor Miranda Schmalfuhs and Marie Teil, Global Head of UCB’s Women of Childbearing Age Program. They speak about the specific challenges women with chronic illnesses face when accessing appropriate treatment and participating in clinical trials, UCB's Women of Childbearing Age Program and it’s most successful strategies, and much more.
Improving Engagement While Maintaining Data Integrity & Validity
March 19th 2024In recognition of Women's Health Month, we're featuring this recent talk between Associate Editor Miranda Schmalfuhs and uMotif's Chief Product Officer, Julia Lakeland, discuss new technologies improving patient engagement and reducing the emotional and logistical burdens of participation, ethical considerations that should be addressed when implementing those technologies, while ensuring patient privacy, and much more.
Using Patient Reported Outcomes in Dermatology Trials
April 25th 2024In part 3 of this video interview with ACT editor Andy Studna, Melissa Mooney, director, eCOA sales engineering, IQVIA sheds light on the unique challenges of dermatology trials and how clinical outcome assessments can be implemented in them.
