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Lifelink Systems has announced a collaboration with Genentech to provide a suite of conversational technology solutions that will support a broad range of patient experience initiatives at the biotechnology leader. Lifelink Systems will provide Genentech with a platform to power smart digital assistants to help clinical trial participants, patients, caregivers, and providers to receive personalized assistance and support related to clinical research programs and approved therapies.
Lifelink Systems technology has configurations that are designed to support clinical trial programs and medical information desks.
The Lifelink Systems technology will also be used by Genentech to help improve clinical trial diversity and inclusive research efforts. People of color remain vastly underrepresented in clinical research and Genentech is on a mission to change that.