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In order to successfully support the globalization of clinical research, sponsors and CROs must empower global research sites and treat them as valued business partners.
Over the past 10 years, clinical development programs have worked to engage and enroll an increasingly diverse and international sampling of patients. However, working with research sites around the world can increase complexity, compliance risk and coordination challenges in an already demanding environment. Technology can automate manual processes to address many of these challenges, but only if that solution has the flexibility to deliver benefits across a diverse array of markets. What works for a US-based investigator may not be valuable for a site outside the US.
Payment automation solutions that are designed to optimize global research site performance and sustainability provide sponsors and CROs the ability to improve trial effectiveness by enabling more efficient, accurate and timely site payments and patient reimbursements around the world. During a Site Advocacy Group (SAG) hosted by the Society for Clinical Research Sites (SCRS) and our team, site staff from around the world discussed the opportunity for payment automation at their research site.
Despite the diversity of roles and geographies among the group, there were many common themes, including:
In addition to the SAG, our team worked with the SCRS to conduct market research, surveying more than 700 global sites, to further explore the issues discussed in the meeting at a macro, global scale.
The findings of this research validated what was voiced among the group:
In conclusion, and without much surprise, in order to successfully support the globalization of clinical research, it is imperative that sponsors and CROs empower research sites around the world and treat them as valued business partners. Timely and automatic payments, access to financial information, with reduced manual processes can eliminate the resource drain that is distracting site staff from patient identification, recruitment, retention and care.
By Jim Murphy, CEO of Greenphire