RESolutions Rapid Enrollment Solutions Announces Expansion of In-House Call Center Initiatives

SOLANA BEACH, Calif., April 1 /PRNewswire/-RESolutions Rapid Enrollment Solutions, LLC, a firm specializing in patient recruitment for clinical trials, announces the expansion of its in-house call center activities. These new activities are designed to reduce the time a study coordinator has to spend in obtaining past medical records which are needed, for most trials, to verify medical history before a patient can be considered for a screening visit.  

"This specialized, HIPAA compliant unit now goes a step further and allows call center operators to initiate the process of obtaining a patient's medical records immediately when they have an eligible caller on the line," says President and CEO, Jennifer Fernandez.  "Adding this additional step in the pre-screening process not only helps reduce the work load for study coordinators but it also provides a more efficient and rapid means of obtaining the necessary medical records, which in turn increases the number of eligible patients for screening that are referred from the call center."

Key offerings of the in-house call center include the design and development of automated pre-screening scripts, development of site specific databases, customized data management and reporting capabilities, appointment scheduling for potential study subjects, continued follow-up with both sites and potential study subjects and the utilization of web screening tools for referral purposes.
 
About RESolutions Rapid Enrollment Solutions, LLC
RESolutions Rapid Enrollment Solutions, LLC, a firm that provides customized patient recruitment solutions, was founded on the premise of providing proven recruitment tools and expertise for small to mid-sized biopharmaceutical and device companies, as well as Contract Research Organizations (CROs). Founded by industry veteran Jennifer Fernandez, the RESolutions recruitment team is comprised of clinical research professionals who all draw on over 30 years of direct patient recruitment experience at both the trial site and industry settings. The company provides an array of other recruitment solutions such as media planning, advertising, internet based promotions and strategic planning. The company's key objective is to recruit trials on time and within budget. Additional information can be obtained on the company's website at www.resolutions-llc.com